Terms and Conditions

1. What we offer

Personalised wooden products, made and engraved in our own workshop. Some products come with a digital page: a hidden chip and a QR code open the page when the product is touched with a phone or the code is scanned.

Digital pages (e.g. video message, baby journal, pet profile, “Tell us!”, Group message, love page, car keyring) are digital services provided together with the physical product. The displayed price includes both the product and the page for the period stated on the product page.

For businesses we also offer B2B services: the Google review stand, the Product passport (tags for makers) and the Company gifting programme. Chapter 12 also applies to these.

2. Who can order

Natural persons with full legal capacity (generally over 18) and legal entities. If you order on behalf of a company, you confirm that you are authorised to represent it.

A consumer is a natural person acting for purposes outside their trade or profession. The withdrawal and conformity rights in chapters 7 and 8 belong to consumers.

3. Ordering and conclusion of the contract

You choose the product, the variant and the personalisation details (text, name, dates, photos), then place the order. Before sending you can check and correct all details. The contract is concluded when we confirm the order by email.

You are responsible for the accuracy of the personalisation details: we engrave exactly the text you send. Typos in the text you sent are not a lack of conformity.

We may refuse an order if the requested personalisation breaks the law or the rights of others (e.g. protected brands, characters or images you have no right to use) or is offensive. In that case we refund the full amount paid.

Custom products: through the “Custom order” form you can request a free, non-binding quote. The contract is concluded only once you accept our quote and the design proof, on the terms stated in the quote (price, deadline, payment). Products made this way are personalised, so the right of withdrawal does not apply.

4. Prices

Prices are shown in Romanian lei (RON). The seller is not VAT-registered, so prices do not include VAT.

Delivery costs and, for cash on delivery, the COD fee are shown separately before the order is placed. The final price is the one shown at order confirmation.

5. Payment

You can pay online by card via the payment processor Stripe – card details never reach us – or cash on delivery, with the fee shown at checkout.

Businesses may agree to pay by bank transfer on invoice (e.g. in the Company gifting programme: monthly invoice, due in 15 days).

Invoices are issued electronically and sent by email.

6. Production and delivery

Personalised products are made to order. The estimated production and delivery time is shown on the website; it is indicative and may be longer in busy periods (e.g. before holidays) – we will let you know if there is a delay.

We deliver by courier. The risk of loss or damage passes to you when you or a person you designate take possession of the product.

If the parcel is visibly damaged on delivery, please tell the courier and write to us within 3 days with photos.

7. Right of withdrawal

As a consumer you may withdraw from the contract within 14 days of receiving the product, without giving a reason, for NON-personalised products (e.g. stock items without engraving or custom details).

Exception (OUG 34/2014, art. 16(c)): products made to your specifications or clearly personalised (engraved name, text, photo, logo, etc.) cannot be returned for a change of mind. Most of our products are of this kind – this is indicated on the product page and before ordering.

The digital page linked to the product starts being provided immediately after activation, with your express consent; by activating it you acknowledge that you lose the right of withdrawal for the digital service once it has been fully performed (OUG 34/2014, art. 16(a) and (m)).

How to withdraw: send us a clear statement (email info@kelvins.ro) or use the model on the “Right of withdrawal” page. Return the product within 14 days of notifying us, to: Ciba 138, Miercurea Ciuc, jud. Harghita, România. You bear the cost of returning it.

We refund all amounts received, including standard delivery, within 14 days of receiving your notice, using the same payment method; we may withhold the refund until we receive the product back. You are liable for any loss in value resulting from handling beyond what is necessary to check the product.

8. Conformity and guarantee

Under OUG 140/2021 we are liable for any lack of conformity existing at delivery that becomes apparent within 2 years. You are entitled to repair or replacement and, if that is not possible, to a price reduction or termination of the contract.

Wood is a natural material: differences in colour, grain and knots, and small variations in the shade of the engraving, are characteristics of the product, not defects. Follow the care instructions – damage caused by moisture, heat or improper use is not covered.

For digital services we ensure that the page works and is accessible for the included period; if a defect cannot be fixed within a reasonable time, you are entitled to a price reduction or to end the contract.

9. Digital pages

The digital page is included in the price for the period stated on the product page (generally 5 years from activation; for the review stand 1 year, renewable). We will notify you in good time before it ends; you can renew or download the content.

Access: anyone who touches the product or scans the QR code sees the published page, except PIN-protected pages and private parts (e.g. car details or the secret family links). You decide what to publish and can unpublish the page at any time.

We aim for continuous availability, but short interruptions may occur for maintenance or for reasons beyond our control. We may improve page features; we will not remove paid essential features during the included period.

Your account: you are responsible for keeping your login details confidential. The page belongs to your account; you can transfer it to someone else only through the procedures offered on the site (e.g. an activation code).

10. Content uploaded by you and others

Texts, photos, video and audio recordings you upload remain yours. You grant us a non-exclusive, free licence limited to hosting, storing, technically adapting (e.g. compressing) and displaying them, solely to provide the service.

You confirm that you have the right to upload the content and the consent of the people who appear in it (e.g. in photos, videos or voice recordings). For minors, consent is given by a parent or legal guardian.

Unlawful, defamatory, hateful or pornographic content, content infringing copyright or image rights, and other people's personal data without a legal basis are prohibited. We may remove or disable such content once we become aware of it and will notify you. Anyone can report content at info@kelvins.ro.

In features where others contribute (e.g. family messages in “Tell us!”, Group message, guestbook), the creator of the page can hide or delete contributions. Contributors are responsible for their own messages.

11. Special features

“Tell us!”: the storyteller's voice recordings are visible only on the storyteller's page and via the secret family link. The printed book is made only at your request; we tell you the conditions and any cost before it is made.

Group message: contributors receive a secret link; messages become visible to the recipient on the set reveal date. Invitation and reminder emails are sent only to the addresses entered by the organiser.

Pet tag: a finder may, if they wish, send their location to the owner; the owner is notified when the page is opened in “lost” mode.

Product passport: the buyer of a tagged product can register the piece with their name and email; these details go to the maker of the product (see chapter 12 and the Data processing agreement).

12. Services for businesses (B2B)

Chapters 7 and 8 on consumer rights do not apply to businesses. The following also applies to B2B services.

Google review stand: the first year of the dashboard and guest page is included in the price; afterwards the service can be renewed yearly for a fee. Without renewal the stand keeps working with the Google button only, without private feedback and statistics.

Product passport: tags are made to order with your brand name; the dashboard is included. We process your buyers' data (name, email) on your behalf, under the Data processing agreement.

Company gifting programme: the subscription (the price of the chosen plan or an individually agreed price) is invoiced yearly after the 30-day trial. Gifts are invoiced monthly at the price shown in the Programme or the accepted quote, plus delivery costs. An approved gift can be cancelled free of charge until production starts; after that it is invoiced. The company is responsible for the accuracy of employee data and for informing its employees; we process this data on the company's behalf, under the Data processing agreement.

Products personalised with a logo or text supplied by the company are made based on the proof approved by the company. The company warrants that it has the right to use the elements supplied (logo, trademarks, texts).

B2B invoices are due within 15 days. If payment is more than 30 days late we may suspend the services until payment, after prior notice.

13. Intellectual property

The website design, texts, presentation photos, page templates and graphics belong to Kelvins SRL or its licensors and may not be copied without consent.

When you send us texts, images or logos for engraving, you confirm that you have the right to use them. We reserve the right not to engrave protected brands or characters without authorisation.

14. Liability

We are liable for damage caused intentionally or by gross negligence and in all cases where the law does not allow liability to be limited (including consumer rights). Otherwise, towards businesses, our liability is limited to the value of the order concerned.

We are not liable for content uploaded by users or for interruptions caused by third parties (e.g. internet providers) or force majeure.

We recommend keeping a copy of important photos and recordings; content can be downloaded from your account at any time.

15. Complaints and dispute resolution

For any issue write to info@kelvins.ro or call +40 754 585 241. We reply within 30 days at the latest, usually much sooner.

If we cannot reach a solution, you can contact the Romanian National Authority for Consumer Protection (ANPC – www.anpc.ro) or an alternative dispute resolution (SAL) body under OG 38/2015: anpc.ro/ce-este-sal.

16. Final provisions

The contract is governed by Romanian law. Disputes are settled amicably or, failing that, by the competent courts in Romania; consumers may also go to the court of their domicile.

We may change these terms; the new version applies only to orders placed after publication. For ongoing services we will notify you at least 30 days before significant changes.

The Romanian version prevails over translations.